1. Returns Eligibility 

 

We want you to be fully satisfied with your purchase. If for any reason you're not happy with your item, we accept returns under the following conditions:

• Items must be returned within 10 days from the date of receipt.

• Items must be unused, in their original condition, and with all tags and packaging intact.

• Non-returnable items: Certain items such as personal care products, hygiene items, and customized products are non-returnable. Please check the product page for any exceptions.

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2. How to Initiate a Return

 

To initiate a return, please contact our customer service team at sales@nubebabies.com within 10 days of receiving your order. Please provide the following details:

• Order number

• Product(s) you wish to return

• Reason for return

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Once we receive your request, we will send you a return authorization and instructions on how to proceed with the return.

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3. Return Shipping

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• Customers are responsible for the cost of return shipping, unless the item is defective, damaged, or incorrect.

• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item if shipping is not tracked.

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4. Refunds

 

Once we receive and inspect your returned item, we will notify you via email about the status of your refund. If the return is approved, a refund will be issued to your original payment method.

• Refunds may take up to 7-10 business days to process, depending on your payment method and financial institution.

• Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective items).

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5. Exchanges

 

If you'd like to exchange an item for a different size, color, or product, please follow the same process as a return. Once we process your return, you can place a new order for the exchange item.

• Exchanges are subject to product availability.

• Shipping charges for exchanges will apply.

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6. Damaged or Defective Items 

 

If you receive a damaged or defective item, please contact us immediately at [your email address] with photos of the damaged item, the packaging, and your order number. We will assist you in resolving the issue by offering a full refund or replacement at no additional cost to you.

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7. Items Not Eligible for Return

• Personalized or customized items

• Clearance or final sale items (please check the product page for details)

• Gift cards or promotional items

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8. Contact Us

 

If you have any questions or need assistance with a return or exchange, please contact our customer support team at sales@nubebabies.com. We are happy to assist you!